You may file a complaint with the BBB by mail, fax or simply fill out our online complaint form. In BBB conciliation, staff collects information and pass along explanations and offers made by either side. Conciliation frequently settles the problem simply and quickly. If a matter remains unresolved, parties may take advantage of the BBB’s mediation service.
Mediation is assisted negation. In mediation an impartial negotiator facilitates a discussion between disputing parties. As the facts and circumstances concerning a dispute are brought into the open, the mediator works with the parties to help discover possible ways the matter can be resolved. The mediator manages the session, but does not decide what should be done to solve the problem. The people involved in the dispute decide for themselves what actions will occur, time frames, and other important details. When agreement is achieved, it is put in writing and signed by all parties involved in the dispute. Experience shows that mediation results in settlement of marketplace disputes the vast majority of the time.
Arbitration is a process, in which disputants state their views, offer evidence and let an impartial neutral third party make a legally binding decision that will end the dispute. The issues and the types of awards that an arbitrator may consider are outlined in a document called an “Agreement to Arbitrate”. The Better Business Bureau will create an Agreement to Arbitrate based on information provided by the disputants. The Agreement briefly describes the nature of the dispute and the decision sought by each party.
For more information on each of these services, contact us.